CoderCoachCoderCoachCanada

Platform transparency

Governance

How CoderCoach manages AI, coding standards, security, and data. Written for hospital privacy officers, HIM managers, and institutional procurement teams.

AI Governance

How AI is used

CoderCoach uses AI to support coding guidance, quality improvement and professional development. Every response is grounded in licensed CIHI source material — the system retrieves relevant ICD-10-CA, CCI and Canadian Coding Standards content before generating any answer. Responses are labelled as AI-generated guidance, with the source standards and version displayed.

AI disclosure

CoderCoach provides AI-assisted coding guidance for quality improvement, professional coding support and education. Suggested answers are advisory and may be incomplete or incorrect. Qualified coding professionals retain responsibility for all final coding decisions and submissions.

What AI does and does not do

  • Retrieves relevant content from licensed CIHI standards before generating a response
  • Suggests codes and rationale — it does not make final coding decisions
  • Highlights potential documentation gaps — the coder verifies and decides
  • Does not process patient-identifiable information in Q&A or case-based learning
  • For CoderCoach RT, cases are redacted before submission — no identifiable patient data is required
  • User inputs are not used to train AI models

Human oversight

CoderCoach is designed around the principle that qualified coding professionals retain final authority over every coding decision. AI guidance is advisory. The platform supports coders — it does not replace them. All responses carry an explicit AI advisory label and cite the source standard and version used.

Standards Governance

Standards used

StandardVersionOwnerLicence
ICD-10-CA2024CIHILicensed
CCI2024CIHILicensed
Canadian Coding Standards2022CIHILicensed
ICD-10-CM2024CDC / CMS (US)Public domain (US)
ICD-10 WHO2019WHOWHO licence

Standards version transparency

The standards version in use is displayed on all guidance responses. CIHI releases ICD-10-CA and CCI updates annually. The platform is updated when new versions are released, and users are notified of updates.

CIHI disclaimer

This product is not affiliated with, sponsored by, or endorsed by the Canadian Institute for Health Information (CIHI), and CIHI has not reviewed or approved its content or functionality.

Security & Data

Data handling

  • Q&A and case-based learning do not involve real patient data
  • CoderCoach RT accepts redacted cases only — no identifiable patient information is required or stored
  • All data is encrypted in transit and at rest
  • User activity is logged for quality improvement and development tracking
  • User inputs are not used to train AI models

Infrastructure

  • Hosted on enterprise-grade cloud infrastructure
  • All data encrypted in transit (TLS 1.2+) and at rest
  • Access controls enforced at the platform and data layers

Enterprise and hospital deployments

Organizations deploying CoderCoach RT or integrating CoderCoach into clinical workflows will work with Brookscroft on a documented privacy, security and licensing review prior to deployment. Please contact us to discuss your organization's requirements.

Frequently Asked Questions

Why can't I just use ChatGPT or a general AI assistant for coding questions?
General AI tools don't have access to licensed CIHI content. ICD-10-CA and CCI are proprietary to CIHI — the codes and their descriptions are not in the public domain and are not reliably present in AI training data. General AI tools may give answers based on US coding systems (ICD-10-CM), produce codes from a previous fiscal year, or hallucinate codes that don't exist in ICD-10-CA. CoderCoach retrieves answers directly from licensed ICD-10-CA and CCI source material before generating any response.
Is CoderCoach guidance authoritative? Can coders rely on it?
CoderCoach provides advisory guidance grounded in licensed CIHI standards — it is a decision support tool, not an authoritative source. Coders must verify guidance against official CIHI classifications, the applicable Canadian Coding Standards, and their organization's policies. The qualified coder retains responsibility for every final coding decision.
Does CoderCoach RT process patient data?
No. CoderCoach RT is designed to work with redacted cases — patient-identifiable information is removed before cases are submitted. The platform does not require, store or process personal health information. Organizations deploying RT complete a privacy and security review before go-live.
How current are the coding standards on the platform?
The current standards version is displayed on all guidance responses. CIHI releases ICD-10-CA and CCI updates annually. The platform is updated when new versions are released, and users are notified of updates.
Will my questions be used to train AI models?
No. User inputs are not used to train AI models. See the Privacy Policy for full details.
What documentation is available for procurement teams?
This governance page covers AI use, standards management, data handling and security posture. Organizations requiring a formal security questionnaire, data processing agreement or additional procurement documentation should contact us.